Office of Emergency Management (OEM)

OEM logo

The City of Fayetteville proactively works to reduce the impacts of technological, man-made, and natural disasters within city limits. To fulfill this responsibility, the City established the Office of Emergency Management (OEM). OEM identifies and analyzes hazards that may affect the community and uses this information to develop plans and procedures for disaster preparedness, response, and recovery. These plans are regularly tested and coordinated with our partner agencies to help save lives and reduce property damage.

Residents play the most important role in preparing for disasters. Start by creating a family emergency plan that outlines where to meet, how to stay in contact, and how to let others know you are safe. Next, assemble an emergency supply kit with essential items such as cash, food, water, a flashlight, a battery-powered radio, extra batteries, and prescription medications—enough to last at least three days. To learn more about building your plan and supply kit, visit Ready.gov.


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Utility Contacts (Power Outages)

Power Outage Information

Fayetteville PWC

Duke Energy-Progress

Lumbee River Electric Membership Corporation
  • 1-800-683-5571 or 910-843-4131
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South River Electric Membership Corporation
  • 1-800-338-5530 or 910-892-8071
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The 3 P's of Preparedness: Plan • Prepare • Practice

Emergency Preparedness: Plan Ahead, Build a Kit, Stay Ready

The most important step you can take to protect yourself, your family, or your business during a disaster is to prepare before an emergency occurs. A little planning today can make all the difference when normal services are disrupted and help you recover more quickly after a disaster.

Make a Plan

Every household should have a family emergency plan that identifies where family members will meet, how they will communicate if separated, and how they will let loved ones know they are safe. Be sure to consider the unique needs of children, older adults, individuals with disabilities or medical needs, and pets when developing your plan.

Businesses should follow these same preparedness principles. Every organization should have an emergency operations or continuity plan that outlines how it will continue essential functions during a disaster, communicate with employees, protect critical records and equipment, and resume normal operations as quickly as possible.

Build an Emergency Supply Kit

In addition to having a plan, every household should have an emergency supply kit with enough essentials to sustain everyone in the home for at least three days, though seven days is recommended whenever possible. The best time to assemble your kit is well before you'll ever need it. Most of the necessary items are already in your home—it's simply a matter of gathering them together and storing them in an easy-to-carry, waterproof container such as a plastic storage tote.

Your emergency kit should include, at a minimum:

Basic Essentials

  • Water (one gallon per person, per day)
  • Non-perishable food
  • Manual can opener
  • Prescription medications and other essential medical supplies
  • First aid kit and basic first aid guide
  • Flashlights with extra batteries
  • Battery-powered or hand-crank radio
  • Cell phone chargers and portable power banks
  • Cash in small bills and coins
  • Important documents stored in a waterproof container
  • Extra house and vehicle keys
  • Fire extinguisher (ABC multipurpose)
  • Extra eyeglasses or contact lenses
  • Blankets or sleeping bags
  • Seasonal clothing and sturdy shoes
  • Water purification tablets or unscented household bleach for emergency water treatment

Sanitation and Personal Care

  • Hand sanitizer or antibacterial wipes
  • Soap, shampoo, and toothpaste
  • Toothbrushes
  • Toilet paper
  • Feminine hygiene products
  • Household bleach
  • Rubber gloves
  • Heavy-duty trash bags for waste disposal or emergency shelter
  • Plastic tarps or rain ponchos

Specialized Supplies

Customize your emergency kit to meet the needs of everyone in your household.

For infants, include formula, bottles, diapers, wipes, baby food, medications, blankets, and other essential baby supplies.

For pets, pack food, water, medications, vaccination records, a leash, carrier, waste bags, and comfort items. Since not all public shelters accept pets, identify pet-friendly sheltering options before an emergency occurs.

Businesses should also maintain emergency supplies appropriate for their workplace, including first aid supplies, flashlights, batteries, backup power options, emergency contact information, and resources needed to continue or safely suspend operations during an emergency.

Be Ready Before Disaster Strikes

Preparedness is a shared responsibility. Whether at home or at work, having a plan and maintaining emergency supplies can reduce stress, improve safety, and help your family or organization recover more quickly following a disaster.

For additional information on developing an emergency plan, building an emergency supply kit, and preparing for specific hazards, visit Ready.gov.

Older Adults Checklist Pets Checklist


OEM Staff

Staff Title Phone Email
Smith, Laura Emergency Management Coordinator  (910) 433-1344 LauraSmith@FayettevilleNC.gov