Traffic Services Division

signsThe Traffic Engineering Division is responsible for managing the safe and efficient flow of traffic on city streets. The division encompasses a section that maintains traffic signs, markings and traffic control for special events; a traffic signal section that maintains traffic signals and operates the computerized signal system; and a traffic engineering section that provides engineering support and traffic studies, as well as administers downtown parking operations. The division provides a variety of services to the community, including installation, maintenance, and monitoring of traffic signals; installation and maintenance of street signs and pavement markings; development and installation of traffic calming strategies; and development and installation of special transportation projects. Citizens can contact the Traffic Services Division at the information listed below:

City of Fayetteville Traffic Services Division
339 Alexander Street
Fayetteville, NC 28301
(910) 433-1660

Lee Jernigan, City Traffic Engineer
Phillip Hart, Assistant City Traffic Engineer
Carl McCartney, Signal Systems Management Engineer
Bob Gardner, Signal Maintenance Supervisor
Dean Sears, Signs and Markings Supervisor

Frequently Asked Questions (FAQs)

How can I tell if the City maintains a road or if the NC Department of Transportation (NCDOT) maintains a road?

The City owns and maintains approximately 740 miles of roads within the City limits. Typically these roads are neighborhood and subdivision streets. Major roads owned by the City include McPherson Church Road, Sycamore Dairy Road, Cain Road, Purdue Drive, Village Drive, Hay Street and Person Street. NCDOT owns and maintains the majority of major roads in the City. These include Bragg Boulevard, Skibo Road, Raeford Road, Morganton Road, Ramsey Street, Owen Drive, Grove Street and many others. Below is a link to a map of the City that shows maintenance responsibilities of roads in the City. Red line roads are owned by NCDOT, green dashed roads are privately owned and the others are owned by the City. NCDOT can be contacted at (910) 486-1493 or at ncdot.gov. Traffic volume maps for roads in the City can be accessed at http://www.ncdot.gov/travel/statemapping/trafficvolumemaps/.

2017 City Map

How does a traffic signal work?

An intersection with a traffic signal has detection devices in each travel lane (usually wires cut into the pavement that function as a metal detector) that lets the traffic signal controller know a car has approached the intersection. Once t he vehicle has been detected the controller allows the light to turn green for that vehicle based on a set signal plan that has been programmed into the controller. 

What does a flashing yellow arrow indication mean?

A flashing yellow arrow is a signal indication that advises the motorist that they have a "permissive" turn signal to make a turn (usually left hand turn) if there is a gap in the approaching traffic to do so safely.

Where do I call if I see a problem with a traffic signal?

The Traffic Services Division Traffic Signal Maintenance Section maintains most of the traffic signals and a small number of traffic warning beacons (flashers) within our city. Report malfunctions, damage, or other related problems for all traffic signals and warning beacons located within the city limits to the Traffic Services Division at (910) 433-1660 (Monday-Friday, 7 a.m.-5 p.m.). After business hours and on weekends or city holidays call (910) 433-1912.

2011 NTOC Traffic Signal Report Card

How do I request a new traffic signal installation?

You can call and place a request for a new traffic signal to the Traffic Services Division at (910) 433-1660.

How does a pedestrian signal work?

Once a pedestrian indication starts, there can be some confusion as to the meaning of the signal indications. The first indication is a white walking man. This symbol means the pedestrian can start walking in the direction of the signal. This is followed by a countdown display that tells the pedestrian how much time they have before the pedestrian signal time for them to cross the street is over.

The countdown display can be quite long. It is calculated based on the length of the crosswalk and the nationally recognized average walking speed of pedestrians. A solid hand symbol indicates that pedestrians should not be in the crosswalk.

What should I do if I damage a line while digging?

The traffic system in Fayetteville requires reliable detection and data communication. To ensure this we need the cooperation of contractors working within our service area. When digging near a traffic signal, typically within 500 feet, please contact NC 811 and Traffic Services at (910) 433-1660. This will create a ticket for our technicians to come to the location and locate the traffic signal facilities. Please allow 48 hours for a location. However, if you hit a line, contact us immediately so traffic operations can repair the problem.

What is the schedule of roadway projects for the City?

For the list of roadway projects in the City of Fayetteville, please click here.


Reporting Damaged Signs

If you notice a missing or damaged STOP sign or any other sign problem that poses an immediate danger to the public, please call 911. For any other sign or pavement marking questions, requests or comments, please contact Traffic Services at (910) 433-1660.


Traffic Studies

How do I find out how much traffic there is, or how many accidents there have been, at a specific location?

Some streets in the city belong to NCDOT and some belong to the city. You can call Traffic Services at (910) 433-1660 and we will determine whose street it is and direct your concern appropriately.

Residential Traffic Management Program

The goals of the Residential Traffic Management Program (RTMP) include: improving residential livability by encouraging adherence to the speed limit, maintaining access, safety and comfort for alternative transportation users on residential streets and encouraging citizen involvement in solutions to residential traffic problems. Other goals include appropriately channeling public resources by prioritizing traffic mitigation requests according to documented criteria and effectively address conflicting public safety interests of traffic mitigation and emergency response. The RTMP is currently utilized for multi-way stop and speed hump requests. The links below will provide an electronic copy of RTMP for each of these requests

RTMP for Multi-way STOP

RTMP for Speed Hump(s)

Corner Visibility

No object shall interfere with visibility with the sight distance triangle of an intersection of streets (assuming eye level of 40 inches or less from a distance of 20 feet from the edge of the pavement). The only exception is in the central business district. 

Corner Visability

For more information or to submit a request for an evaluation, please call Traffic Services at (910) 433-1660.

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