Contact Us

433 Hay Street Fayetteville, NC 28301

Ways To Engage The City

CallCenter_web1-FAY Call Center 

The 1-FAY Call Center serves as the central point of contact for the City of Fayetteville. Contact us for information about City services such as trash collection, bulky item pickup, recycling and more. Call (910) 433-1FAY (1329) to reach a representative who will answer your questions, enter a service request, or connect you to the appropriate department. You can also enter service requests online at or from your smartphone or tablet using the FayFixIT app. The 1-FAY Call Center is open from 8 a.m. to 5 p.m. Monday through Friday.

Contact a City Department

  • Community Development: (910) 433-1590
  • Corporate Communications (Media & Public Records Requests): (910) 433-1578 
  • Economic & Business Development: (910) 433-1321
  • Engineering & Infrastructure:
  • Environmental Services (Garbage/Yard Waste/Recycling): (910) 433-1FAY (1329)
  • Fayetteville Area System of Transit (FAST): (910) 433-1747
  • Fayetteville Regional Airport (FAY): (910) 433-1160
  • Finance: (910) 433-1781
  • Fire/Emergency Management: (910) 433-1127
  • Human Relations: (910) 433-1696
  • Human Resource Development: (910) 433-1635
  • Parks & Recreation: (910) 433-1547
  • Permitting & Inspections: (910) 433-1707
  • Planning & Code Enforcement:
  • Police:
    •  EMERGENCY (also non-emergencies that require the presence of an officer: CALL 911
    •  Are You OK? Program: (910) 433-1849 
      • The Are you OK? Program is an automated computer program that calls individuals who sign up, like senior citizens and individuals living alone, and prompts them for their code. If no code is entered, Police Officers will be dispatched to the residence to perform a well being check. Anyone wishing to request a well being check on a family member or a friend should contact (910) 433-1529/1530.
    • Auto Theft Action Campaign (ATAC): 433-1033
    • Campbellton Bureau: 433-1880
      • Campbellton Bureau Watch Commander's Office: 433-1830
    • Crimes Against Persons: 433-1856
    • Crime Prevention: 433-1033
      • Community Watch Groups: 433-1034
      • Safety Presentations: 433-1430
      • Home/Business Security Surveys: 433-1873
    • CrimeStoppers: 483-TIPS (483-8477)
    • Cross Creek Bureau: 433-1856
      • Cross Creek Bureau Watch Commander's Office: 433-1885/433-1827
    • Chief's Office: 433-1819
    • Communications Division: 433-1911
    • Community Outreach Programs: 433-1033
    • Cross Creek District Watch Commander: 433-1827/433-1885
    • Detective Division: 433-1856
    • Fraud Unit: 433-1856
    • Internal Affairs Unit: 433-1820
    • Investigative Bureau: 433-1856
    • Juvenile Restitution Program: 433-1020/433-1021
    • Legal Process Office: 433-1837
    • Narcotic/Vice Suppression Team: 433-1553
    • Neighborhood Improvement Team: 433-1036
    • Operation Ceasefire Coordinator: 484-1989/263-1237
    • Property/Evidence: 433-1529
    • Public Information Officer/Media Relations: 433-1896
    • Public Service Counter: 433-1800
    • Special Events Coordinator: 433-1036
    • Tele-Serve (Desk Reports): 433-1529/433-1530/433-1029
    • Traffic Enforcement/Investigations: 433-1036
    • Training and Education Center: 433-1903
    • Victim Assistance: 433-1849
    • Warrant Service: 433-1837
    • Youth Services: 433-1851
  • City Attorney's Office: (910) 433-1985
  • City Clerk's Office: (910) 433-1992
  • City Manager's Office: (910) 433-1990
  • Fayetteville PWC (Water/Sewer/Electricity): 
    • Customer Service: (910) 483-1382
    • 24-Hour Emergency: 1-877-OUR-PWC1 (1-877-687-7921)

FayFixIT App for Your Smartphone

Have you downloaded the City of Fayetteville's new FayFixIT app for your smartphone? 

Download now: iTunes App Store | Google Play 

Get Engaged With Social Media!

Connect with the City of Fayetteville on your favorite social networking and media sites. These are the official social media accounts for the City.

Your engagement makes the City of Fayetteville a better place. Join the conversation with our multi-channel social media team to learn about what the City does each day, and how you can become part of the discussion. 

City of Fayetteville   facebook twitter youtube instagram_icon pinterest periscope linkedin nextdoor

Fayetteville Outfront


Join Fayetteville OutFront, a website devoted to engaging citizens and soliciting feedback regarding city services. OutFront is a resource for residents to make their voices heard on how city government can help improve the community. Please take a moment and help City of Fayetteville staff make a difference. Citizen feedback will be distributed to policy makers, such as Fayetteville City Council members, City management, and department heads to inform them as they make decisions that affect our community. 

General Contact Form

This is a general contact form that will send e-mail to a department representative. If you need emergency assistance please call 911.

If you need to report a non-emergency item to the city please use our Online Workorder Form.

Do you have concerns with street lighting, garbage pickup, street repair, neighborhood traffic, dead animals, graffiti, crime or any other city service? Please create a Workorder instead!

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