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News and Press Releases


Post Date:07/08/2019 4:30 PM

Washington, DC, July 8, 2019 —The International City/County Management Association (ICMA) is pleased to announce that Fayetteville, North Carolina, has been recognized for its data-driven management and reporting efforts with a Certificate of Excellence in Performance Management.

“Performance management is a bedrock principle of professional local government management,” ICMA Executive Director Marc A. Ott said. “By recognizing these leaders, ICMA hopes to encourage others to make a commitment to collect and analyze data, report it transparently, and use it to continuously engage their communities and improve their organizations.”

Certificates are based on established criteria and are awarded at three levels: Achievement, Distinction and the highest level of recognition, Excellence.  Recipients at all levels collect and verify data to ensure reliability, train staff in performance measurement, and report data to the public through budgets, newsletters, and/or information provided to elected officials. Certificates of Excellence go to those who also track and report key outcomes, survey residents and local government employees, incorporate data into performance dashboards or other visual communications and foster the development of a performance culture throughout their organizations.     

Fayetteville is among 27 jurisdictions receiving the Certificate of Excellence, and one of 63 recognized overall. 

“Performance management is crucial to the success of the City of Fayetteville and the services and programs provided to citizens,” Mayor Mitch Colvin said. “ICMA’s recognition shows that our benchmarks are working and that our system is a great model for other local governments to emulate.” 

“The City of Fayetteville has grown accustomed to receiving awards for its excellent performance management system,” City Manager Doug Hewett said. “This award, in addition to being the Most Innovative City in the country, is further proof of the great job that staff is doing and another indicator of how well the organization is performing.” 

“The Council’s commitment to high performance enables the City to be an engaged leader in the community for innovation, citizen empowerment and continuous improvement,” said Rebecca Jackson, Strategic Performance Analytics Director. “Citizens can find out how well the City is doing and where we can improve with TRACStat, the City’s online resource for performance reporting.  TRACStat – which can be accessed at - provides citizens the opportunity to dive into performance metrics, compare budgets for city programs and receive updates on important projects. “

A complete list of recipients and examples of programs that exemplify the certificate criteria appear on the Certificate Program page on the ICMA website.

ICMA will officially recognize recipients at its 105th Annual Conference in Nashville/Davidson County, Tenn. Oct. 20-23.

ICMA, the International City/County Management Association, advances professional local government management worldwide through leadership, management, innovation and ethics. 

ICMA provides member support, publications, data and information, peer and results-oriented assistance and training and professional development to more than 12,000 appointed city, town and county leaders and other individuals and organizations throughout the world.  The management decisions made by ICMA’s members affect millions of individuals living in thousands of communities throughout the world, from small villages and towns to large metropolitan areas. 


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