The Information Technology Department provides technical support for all City Departments within the City of Fayetteville. With more than 20 personnel, the Department provides cost-effective technology, products and services and, in turn, helps to improve other City Department's ability to serve citizens efficiently. In addition, the IT Department fosters the creation of dynamic partnerships among City departments. Some of the ways the IT Department accomplishes these goal is by:
- Promoting and facilitating the effective integration of technology into the everyday business of City government through planning, programming, training and consulting
- Developing and maintaining the enterprise infrastructure necessary to connect people with information resources
- Providing leadership for effective strategic and tactical planning in the use of technology resources
The Information Technology Department has developed an IT Strategic Plan that provides guidance and direction on the use of existing and new technology in order to conduct city business. The IT Strategic Plan is available for download and viewing.
Policy, Planning & Administration (PPA)
The Policy, Planning and Administration program partners with City departments in strategic planning. Project management spans across multiple project types, manages project resource allocation and assesses project risk factors. The PPA maintains vendor relations, offers consultation on automation technology, facilities procurement of IT resources in accordance with the City and State Law, while providing general management and resource management.
The Business Intelligence, Innovation and Solutions program (BIIS) encompasses GIS, Web
The Business Intelligence, Innovation and Solutions programs manages database and application development and support personnel. The members of this program develop and implement department and enterprise level business software solutions. In addition, BIIS provides application maintenance/support to existing software systems and maintains database environments as well as general application, administration, maintenance, security, data integrity, data backup and data recovery. They assist in business intelligence data gathering, compilation and reporting. This group also develops and maintains productive vendor and agency relationships.
The City of Fayetteville Geographic Information Services (GIS) staff manages the Enterprise GIS program and provides mapping and analysis services for City staff and the citizens of Fayetteville. A GIS lets the City visualize, question, analyze, and interpret geographic data to better understand relationships, patterns, and trends in the City. GIS benefits the City of Fayetteville in several important ways. The main benefits of the use of GIS are cost savings from greater efficiency, better decision making, improved communication and better record keeping.
Network, Infrastructure & Workplace Management (NIWPM)
The Network Infrastructure and Work Place Management (NIWPM) team consist of the Chief Technology Officer, Network Services team and the Client Services team. Together we support all networked workstations, including hardware, operating systems, telecommunications, mobile network connectivity, public/private wireless access, network infrastructure and core physical and virtual server/desktop environments. Our Client Services team provides hardware and software support for our end user community by managing application access, providing workstation imaging and enterprise virus detection solutions across our environment. The NIWPM team’s primary function is to create a secure, reliable computing environment to support current and future city and public safety computing services.
Dwayne Campbell, Chief Information Officer
Dwayne Campbell is the Chief Information Officer for the City of Fayetteville, NC. He has over 26 years of experience in the area of strategic planning, IT governance, managed services, project management, system analysis and design, business process engineering, training, and change management. He has managed projects for companies and organizations such as Microsoft, Broadway & Seymour, Bank of America, PNC Bank, and Mecklenburg County. He is also a former adjunct professor at Central Piedmont Community College and the University of Phoenix.
Dwayne is a technology specialist in the establishment of criminal justice information systems and is a past Board of Director’s chair for Justice Information Sharing Professionals (JISP). He currently serves on Fayetteville State University School of Business and Economics Advisory Board. He holds a Bachelor of Science Degree in Management Information Systems from UNC-Greensboro and a Masters of Business Administration from Pfeiffer University. Dwayne has a Six Sigma Green Belt and COBIT 5 IT Governance certification as well as a North Carolina Chief Information Officer certification from UNC-Chapel Hill School of Government.