All media and public record requests and requests for interviews are to go through the Corporate Communications Office by calling Nathan Walls at (910) 433-1710, emailing firstname.lastname@example.org, or writing to 433 Hay Street Fayetteville, NC 28301, attention Corporate Communications. The office responds to requests for information Monday through Friday, 8 a.m.-5 p.m., and after hours in cases of emergency. In order to ensure the most timely and accurate response possible, media is to contact the Corporate Communications office with all requests.
Mission & Vision
The mission of the City of Fayetteville's Corporate Communications Department is to inform and engage citizens, strengthen and expand the City's reputation and foster community pride and cooperation. Our vision is to be a transparent provider of timely and accurate information to the public.
About Corporate Communications
The Corporate Communications Department of the City of Fayetteville is the public relations arm of the organization. The staff of Corporate Communications facilitates public records requests, media releases, social media communications, advertising, public service announcements, marketing plans, City publications, and timely information dissemination to the citizens of Fayetteville. Corporate Communications broadcasts City Council meetings, plans events, helps with community outreach, and conducts the Citizens' Academy. The team has won numerous awards for its publications and marketing and communications plans. Corporate Communications, as part of the Administration portfolio, reports directly to and takes direction from the City Manager.
The City's Corporate Communications Office is the public's liaison for public record requests and as such, all requests for information from the City should be sent to the Corporate Communications Office. Corporate Communications is also the media's resource for information and, in order to ensure the most timely and accurate response possible, should be contacted for all requests (including official statements, interviews, documents, etc.).
- Citizens' Academy
- Fayetteville Frontline
- Fayetteville Outfront
- News and Press Releases
- Social Media Center
Communications includes both internal and external communications. Internal Communications provides services to City departments that aid them in their communications with employees and their media relations. The program will inform staff about key strategic messages, work to boost employee morale and keep employees connected to the organization. External Communications provides brand and reputation management, citizen engagement and public outreach and marketing and public relations services through various Corporate Communications functions, including, but not limited to monitoring media outlets, FayTV, branding, graphic design, social media, marketing plans, media relations, crisis communications, sponsorships and citizen engagement tools.
- Digital and physical billboards
- Local publications
- Social Media advertising
Branding and Corporate Identity
- Graphic design and brand management to all facets of City communication
- Enforcement of City's Branding and Corporate Identity Policy
City Website (www.FayettevilleNC.gov)
- Content management and leadership over site
- Work closely with Information Technology
Community Relations and Outreach
- Citizens' Academy
- Fayetteville OutFront
- School/special tour groups
- Outreach at City-sponsored events
- Public educational and government access channel
- Original programming
- Public service announcements
- Departmental video production
- Live broadcast of City Council Meetings
- Fayetteville Frontline Employee Newsletter
- City Manager's Messenger
- Branding and marketing of City campaigns and events
- Print/TV/radio interviews
- Press releases
- Media queries
- Press conferences
- Facebook, Twitter, YouTube, etc.
- Facebook Town Halls
- Enforcement of City's Social Media Policy
Support to City Manager/Mayor and City Council
- Communications advisor to staff
- Talking points
- Kevin Arata, Corporate Communications Director
- Kenneth Mayner, Chief Branding Officer
- Nathan Walls, Public Information Specialist - Media Relations
- Gavin MacRoberts, Public Information Specialist - Multimedia
Maine Johnson, Public Information Specialist - Social Media
- Sherri Kropp, Television Production Specialist
- Anne Laurie, Senior Administrative Assistant
Print Shop and Mail Room
The Auxiliary Services program provides a full range of postal and printing needs to all City departments, providing the highest quality service in the most cost-efficient manner and with the highest degree of customer satisfaction.
Auxiliary Services Staff
- John Hickman, Print Supervisor
- Jean Diehl, Printer
- Hilda Elliott, Mail Room Specialist/Office Assistant I
- 2017 Strategic Communications Plan (.pdf)
- E-Mail Signature Policy (.pdf)
- Government Access Channel/FayTV Policy (.pdf)
- Media Relations/Public Information Request Policy (.pdf)
- Social Media Policy (.pdf)
- Website Policy (.pdf)
Kevin V. Arata, Corporate Communications Director
Kevin is the Corporate Communications Director for the City of Fayetteville, where he has worked since April 2015. He retired from the Army after 29 years of service, just prior to coming to work for the City, with his most recent assignment at Fort Bragg as the Director of Public Affairs for XVIII Airborne Corps and Fort Bragg. He is originally from Hyde Park, New York and has lived in North Carolina since 2010 when he was first stationed at Fort Bragg. He now resides in Fayetteville with his wife.
Kevin’s background is in Public Affairs, the field in which he worked for the last 15 years of his Army career, while the earlier period of his Army time was spent serving as an Infantry officer. He has also been stationed in Louisiana, Kentucky, Georgia, New York, Kansas, Germany, and Virginia, and has served two tours in Afghanistan and one tour in Iraq. He earned his Bachelor of Science degree from the United States Military Academy and his Master of Arts in Speech Communication from the University of Georgia.
|Johnson, Maine||Public Information Specialist - Social Media||Corporate Communications||(910) 433-1298||MaineJohnson@ci.fay.nc.us|
|Laurie, Anne||Senior Administrative Assistant||Corporate Communications||(910) email@example.com|
|Kropp, Sherri||Television Production Specialist||Corporate Communications||(910) firstname.lastname@example.org|
|MacRoberts, Gavin||Public Information Specialist - Multimedia||Corporate Communications||(910) email@example.com|
|Walls, Nathan||Public Information Specialist - Media Relations||Corporate Communications||(910) firstname.lastname@example.org|
|Mayner, Kenneth||Chief Branding Officer||Corporate Communications||(910) email@example.com|
|Arata, Kevin||Corporate Communications Director||City Manager's Office, Corporate Communications||(910) firstname.lastname@example.org|