Criteria for Employee Recognition

  • Listening to customer needs and looking for creative ways to deliver service
  • Giving more than what our customer expects
  • Evaluating the outcome for our customer satisfaction
  • Delivering service in a courteous, responsive and enthusiastic manner
  • Managing positive outcome with difficult customer
  • Going the extra mile.



  • CVACriteria-1Taking personal responsibility for your behavior, actions and decisions
  • Defining clear performance expectations and taking responsibility for the process and the final outcome
  • Taking the initiative, anticipating potential problems and taking appropriate action
  • As a supervisor or leader, consistently taking responsibility for your team's performance and holding self and others accountable.



  • Behaving consistently in an honest manner and giving 100% effort
  • Communicating in an honest, truthful manner and delivering on your commitments
  • Acting in an ethical and equitable manner and avoiding any perception of impropriety
  • Using the public trust to guide your actions
  • Using good judgment and making sound decisions.


  • CVACriteria-4Placing the public interest above personal interest (puttng work first)
  • Managing work activities and daily schedules to maximize use of resources and provide services that add value to the quality of lives of our residents.
  • Looking for ways to leverage City resources, maximize effciencies and expand revenue
  • Taking proactive measures to protect City assets
  • Volunteering to advance the City's mission.
  • Developing ideas to save money or streamline processes.



  • Helping to develop the knowledge and skills of others through coaching and mentoring
  • CVACriteria-2Presenting a positive image for the City in your appearance and work space
  • Participating in professional or trade associations to enhance our ability to serve
  • Continuously learning about trends and best practices and maintaining professional and technical competence.




  • Challenging the status quo and willingness to develop and implement process improvements
  • Using technology to enhance productivity
  • Using innovative methods to provide service or resolve problems
  • Willingness to take a reasonable risk which may have positive return to the City.

  • CVACriteria-3aA personal commitment to the City's mission
  • Willing to adapt to our changing community and operating environment
  • Working with the community by listening to their needs and involving them appropriately
  • Promoting understanding among residents and employees of what is important to the City
  • Being accountable and taking ownership.



  • Working together to accomplish the City's mission and build a sense of unity
  • Knowing and fulfilling your role and responsibilities to help your team achieve its goals
  • Cooperating and collaborating to define goals, to complete tasks to communicate and to resolve conflicts
  • Willing to pitch in and go beyond your defined role
  • Producing results through team work and emphasizing no "I" in TEAM.