Visit the City's organizational performance scorecard at http://tracstat.fayettevillenc.gov to view organizational performance results, budget and financial data, and updates on strategic projects.
Why Measure Organizational Performance?
Organizational performance involves gathering data from residents, elected officials, and staff to determine the correct activities in which the organization should engage, monitoring those activities on a periodic basis, and reporting the performance data from those activities to residents, elected officials, and staff. It is this cycle of data gathering, performance monitoring, and reporting that leads to continuous performance improvement and, ultimately, world-class performance by the organization.
The City seeks to engage its residents with a number of citizen engagement methods. Two of those methods coordinated by the Strategic Performance Analytics office are Cafe Conversations and the biennial citizen survey.
Cafe Conversations are gatherings of residents in an informal setting designed to elicit feedback on how the City is doing in meeting its strategic goals. Residents have the opportunity in these meetings to express their opinions on how the City is performing and also to indicate what areas of performance in which they are most interested in seeing more detailed data reported.
The City conducts a biennial citizen survey to capture the opinions of residents on the quality and availability of City services. This survey is conducted by an independent third party so as to provide the highest level of objectivity of the results and to ensure the survey results are statistically valid.
Social Capital Survey
The City of Fayetteville partnered with the non-profit Greater Fayetteville United to conduct a social capital survey of Fayetteville and Cumberland County in 2017. Social capital is the network of relationships among people in a community which allows the community to function effectively. The higher the social capital in a community, the more connected are the residents of that community.
Social Capital – Why is it important?
The City continues to grow and change. Now, more than ever, we face complicated issues and, just like communities across the nation, these issues demand innovative and collaborative solutions. We must focus on strengthening the social fabric of our community to improve the quality of life for all. Social Capital is the glue that holds our community together. It is the measure of interracial trust, communication, engagement in politics, formal group involvement, giving and volunteering, faith based engagement, and informal social ties. Communities with a strong foundation of trust between and among different groups are healthier, thrive economically and educationally, and are more likely to take action to improve their community. Low levels of social capital often translate into a lower quality of life for residents. These communities also have less civic engagement, which can diminish a community’s ability to come together to solve its problems.
An Innovative Approach to Improvement
The social capital assessment project was a collaborative community project. The results of the social capital assessment point to community strengths and also key gap areas to improve. The community forum focused on the survey results, empowered residents and encouraged engagement to develop solutions to address lagging indicators. The forum provided the opportunity for the community to understand more about our social capital and come together to bridge the gap. Click the files below for more information and the results of the social capital survey and community forum.
TRACStat (Transparent Reporting & Analytics for Citizens) is the City's system for collecting organizational performance data and subsequently reporting that data to residents The TRACStat citizen facing portal provides performance and budget data linked to the City's strategic goals. Residents can see at a glance how the City is performing in relation to its strategic goals and can take a deeper, more detailed dive into the data behind the higher level indicators if they wish. It also provides residents with the opportunity to compare budget dollars for departments and programs with their associated performance numbers.
Click here for an overview of the system:
TRACStat Overview (.pdf)
Click here for a case study on TRACStat by Board, International
Board Case Study (.pdf)
Click here to link to TRACStat