FY 2015 Strategic Plan

As the City of Fayetteville continues to grow and thrive, the City Council looks to chart a course with a strategic plan which articulates a vision for our community’s future that will ensure vitality and sustainability.  The City of Fayetteville is guided by a comprehensive strategic planning process. City Council meets annually to refine the items that comprise the City’s strategic plan and to ensure that it is reflective of the changing needs of our growing community.

City Manager Ted Voorhees talks about the City's strategic planning process

The strategic plan has five main areas that represent a commitment to serving the community. The plan is comprised of the following components. The Vision for the community, the organizational Mission and Core Values, 5-Year Goals that support the long-term vision for the City and annual Targets for Action (TFA) to advance progress toward the goals.


This model aligns City programs and spending with long-term goals, brings critical needs into focus and provides an organizational roadmap for success. The City's strategic plan is a critical component of a larger system of planning for our organization's success, which includes the annual budget process, citizen input, capital and technology prioritization and financial planning.



Phase 1: Input was gathered from staff and citizens in the following ways:

  1. City of Fayetteville Organizational Climate Survey
  2. Citizen Satisfaction Survey Watch the video below for more information on the citizen survey



3- Boards and Commissions Engagement

B_C graphic  


4- Senior Management Team Retreat

5- Community Conversation Event.


Phase 2: City Council Strategic Planning Retreat

City Council met in a two-day planning retreat. The session included opportunities for participants to build upon ideas and interact in open conversation addressing the following topics:

  • Community vision
  • Environmental scan: Staff presentations
  • Five-year goals and performance measures
  • Preliminary one year tactical actions
  • Decision filter to help determine which actions should be pursued.
  • Review input gathered during the input phase
  • Began charting a course for the future
  • Fayetteville's recent history and accomplishments in the past year
  • Economic Outlook
  • Budget outlook and staff presentations




Phase 3: Ultimately City Council identified five top Targets for Action (TFA)

  1. Resource Police staffing
  2. Establish a broader citywide economic development program
  3. Complete a comprehensive land use plan
  4. Study and plan for Parks and recreation capital projects funding
  5. Citywide customer service initiative.


Phase 4: Implement and Integrate

How do we know if we are making progress?
The City of Fayetteville's Performance Management Program
The "PRIDE" Program
R esults
I ntegration
D ata driven
E valuation

The PRIDE program enables the City of Fayetteville to be an ENGAGED LEADER in the community for innovation, effective change management and continuous improvement strategies through evidence based decisions, accountability and transparency. 

Click here for more information on the PRIDE Program Booklet
Click here for more information on Performance Management Information
Click here for the FY 2014 Performance Report 



Contact Rebecca Rogers Carter for more information on the City's Strategic Plan or Performance Management.

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