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How to Ride Guide

Things you will need:

  • Bus Schedule
  • Bus Fare (cash or a pass)
  • Know Your Origin and Destination

Steps:

  1. Determine how to get where you want to go - you can use your schedule and map to determine which bus route you need to take and if you need to transfer at any point. If you aren't sure which bus route to take, you can call the Information Center at 910-433-1747.

    Before you call, you will need to have the following information ready: the closest bus stop to your starting point (a street address is helpful, but at a minimum, please have the route number from that bus stop sign ready) and your final destination.

  2. Wait at the bus stop - check your schedule to determine when the next bus should arrive. If you aren't sure how to use the schedule, you can view "How to Use the FAST Timetable".

  3. When you see the bus is arriving, make sure that you have your fare ready. The fareboxes only accept prepaid bus passes, $1.00 bills, and coins. Please have exact change; bus operators do not carry change. If you aren't sure how much the fare is, check your schedule or ask the bus driver. You can also view "Fares and Passes" information on our website.

    1. If you are making more than 2 trips in one day, it will be more economical to purchase a day pass. You can do this when you board the bus.

    2. If you need to purchase any other kind of pass, you will need to do so at the main Transfer Center (147 Old Wilmington Road) or the administrative office (455 Grove Street). Carlie C's locations offer a limited selection of bus passes as well. Please see the Fares Passes page for more information.

      Hint: If you ride the bus often, it may be more economical to buy a multi-day pass. You may also be eligible for a reduced fare.

  4. Wait until the bus driver indicates that you can board - sometimes they need to lower the bus or deploy a ramp first in order to assist other passengers.

  5. When you get on the bus, say hello to the driver! It is a nice thing to do and it can make a person's day.

  6. If you are not sure where you need to get off, ask the driver when you get on the bus. He or she can assist you with getting to the correct stop.

  7. If there are empty seats, please sit down. If the bus is full, please make sure that you hold on to the handrails and support poles to steady yourself.

  8. If the bus is full and an elderly or disabled person boards, please offer your seat to that person. It is the courteous thing to do.

  9. While you are on the bus, you must obey the Riders Rules of Conduct. They are posted on all of the buses, or you can view them.

  10. When your stop is coming up next, pull the yellow cord on the side of the bus, next to the windows. This will alert the driver that someone wants to get off. If you do not do this, and there isn't anyone waiting at the stop to the board, the driver may not stop. Our buses do not automatically stop at every bus stop.

  11. When the bus stops, please exit via the back door of the bus. The front door of the bus is reserved for passengers that are boarding and for those that need to use the ramp.

  12. Have a great day!