Show/Hide

Hurricane Florence Updates

The City of Fayetteville has launched a Storm Information Center to provide up-to-date information from the City before, during, and after the storm. Click here for more information or download the City Mobile App on your smartphone to get notificationsREAD MORE | TRASH PICKUP SCHEDULE | COMMUNITY RESOURCES DIRECTORY

fast logo

fasttracc

How to Ride Guide

Things you will need:

  • Bus Schedule
  • Bus Fare (cash or a pass)
  • Know Your Origin and Destination

Steps:

  1. Determine how to get where you want to go - you can use your schedule and map to determine which bus route you need to take and if you need to transfer at any point. If you aren't sure which bus route to take, you can call the Information Center at 910-433-1747.

    Before you call, you will need to have the following information ready: the closest bus stop to your starting point (a street address is helpful, but at a minimum, please have the route number from that bus stop sign ready) and your final destination.

  2. Wait at the bus stop - check your schedule to determine when the next bus should arrive.

  3. When you see the bus is arriving, make sure that you have your fare ready. The fareboxes only accept prepaid bus passes, $1.00 bills, and coins. Please have exact change; bus operators do not carry change. If you aren't sure how much the fare is, check your schedule or ask the bus driver. You can also view "Fares and Passes" information on our website.

    1. If you are making more than 2 trips in one day, it will be more economical to purchase a day pass. You can do this when you board the bus.

    2. If you need to purchase any other kind of pass, you will need to do so at the FAST Transit Center (505 Franklin Street). Carlie C's locations offer a limited selection of bus passes as well. Please see the Fares and Passes page for more information.

      Hint: If you ride the bus often, it may be more economical to buy a multi-day pass. You may also be eligible for a reduced fare.

  4. Wait until the bus driver indicates that you can board - sometimes they need to lower the bus or deploy a ramp first in order to assist other passengers.

  5. When you get on the bus, say hello to the driver! It is a nice thing to do and it can make a person's day.

  6. If you are not sure where you need to get off, ask the driver when you get on the bus. He or she can assist you with getting to the correct stop.

  7. If there are empty seats, please sit down. If the bus is full, please make sure that you hold on to the handrails and support poles to steady yourself.

  8. If the bus is full and an elderly or disabled person boards, please offer your seat to that person. It is the courteous thing to do.  The operator may ask you to move from the fold down seats near the front of the bus if a wheelchair needs to be loaded.

  9. While you are on the bus, you must obey the Riders Rules of Conduct. They are posted on all of the buses, or you can view them.

  10. When your stop is coming up next, pull the yellow cord on the side of the bus, next to the windows. This will alert the driver that someone wants to get off. If you do not do this, and there isn't anyone waiting at the stop to board, the driver may not stop. FAST buses do not automatically stop at every bus stop.

  11. When the bus stops, please exit via the back door of the bus. The front door of the bus is reserved for passengers that are boarding and for those that need to use the ramp.

  12. Have a great day!

For Your Safety

  • Riding at night? Wear light-colored clothing and carry a reflector or flashlight so the Operator can see you.
  • Never cross in front of a bus unless it is stopped at a red light.
  • To report an emergency or a suspicious package or behavior, tell the Operator right away or call 9-1-1.
  • All FAST buses are ADA accessible.
  • If you have a disability that prevents you from using the fixed-route buses, you may be eligible for FASTTRAC! Services.