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911 Telephone Survey

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911 Telephone Survey

Our goal is to provide excellent customer service to the citizens of Fayetteville. Your feedback can assist us in achieving this goal. Please take a moment to evaluate your experience during your 911 call. Remember, this survey is specific to the 911 telephone call only.

1
Date of Call
 *
2
Approximate Time of Call
 *
3
Your Name
4

Your Phone Number

5

Your E-Mail Address

6

What Number Did You Call For Service? (911, 433-1885, etc.)

7
Do You Feel the Phone was Answered in a Timely Manner?
Do You Feel the Phone was Answered in a Timely Manner?
8

What Service Did You Request?

What Service Did You Request?
9

Was the Telecommunicator Courteous and Helpful?

Was the Telecommunicator Courteous and Helpful?
10

If you had an emergency call, how would you rate the Telecommunicator’s ability to remain calm and handle the emergency?

If you had an emergency call, how would you rate the Telecommunicator’s ability to remain calm and handle the emergency?
11

Were the Instructions you Received Clear and Understandable?

Were the Instructions you Received Clear and Understandable?
12
Please Leave any Additional Comments Concerning your Call to us

Thank you for taking time to complete our survey. The survey will be forwarded to our 911 Manager upon submission for review. Don't forget to hit the submit button below.

  1. To receive a copy of your submission, please fill out your email address below and submit.

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