Towed Vehicle Recovery Information

The following information pertains only to vehicles towed by the Fayetteville Police Department by licensed towing operators.  

Locating a Towed Vehicle

You may contact the Fayetteville Police Department at (910) 433-1530. An online search system is available for Fayetteville www.findmytowedcar.org, you will need to know either you license plate or VIN to conduct the search. If your vehicle was parked on and towed from private property, please contact private towing companies directly. The Fayetteville Police Department is not involved with vehicles removed from private property (including business owned parking lots). If you are not completely up to date on your vehicle payments and your vehicle was towed, contact your loan company for assistance. 

Required Information to Release Vehicle

Vehicles can be released to the registered owner or a relative with the same last name. In addition to paying the towing and storage fees, you will need the following to release your vehicle.

• License Plate Number or Vehicle Identification Number (VIN)
• Picture ID, such as a Driver's License or North Carolina ID Card
• Proof of insurance in your name
• Current registration, title, or lease agreement

Police Holds

For vehicles identified as on HOLD, owners should contact the Fayetteville Police Department to obtain a release before proceeding to the storage lot.

Authorizing Someone Else to Release Your Vehicle

A person who is not the registered owner may pick up the vehicle, or remove property from the vehicle, if they have a notarized statement from the registered owner that includes:

• The name of the authorized person
• A photo copy of the registered owner’s ID or Driver’s License.
• License Plate Number or Vehicle Identification Number (VIN)
• Make and year of the vehicle

Hours of Operation

Storage lots licensed with the Fayetteville Police Department are required to be staffed and available for vehicle retrieval from 8:00 a.m. to 5:00 p.m., Monday through Friday, except for emergencies and wrecker service calls. Storage lots must post a phone number to allow for vehicle recovery outside of regular business hours.

Accepted Forms of Payment

The following form of payments may be accepted by storage lots

• Cash
• Visa, MasterCard, American Express
• Personal Checks, Travelers Checks, Money Orders, Cashier Checks

Storage Lot Fees

The following are the maximum allowed fees that can be charged by towing companies licensed by the Fayetteville Police Department.

• Standard Tow Charge: $175
• Dolly Use: $75
• Labor charge for a recovery (starts 10 minutes after hook-up): $45 per ¼ hour
• Use of Speedi-Dry or other absorbent: $25
• Recharge fire extinguisher: $25
• Daily Storage: $25.00(outdoor), $35.00 (indoor)
• Wait Charge (doesn't include hook-up. Time starts after 1/4 hour upon arriving on scene): $1.50 per minute
• After Hours Lot Charge (access to lot): $50.00

To report towing issues, please contact the Fayetteville Police Department at (910) 433-1060.

The following are the fees charged to Wrecker and Towing Services (Fees paid by the businesses)

• Initial Application and Inspection: $100 plus $100 per wrecker
• Annual Inspection and License renewal: $50 plus $100 per wrecker
• Administrative/Dispatch fee paid by towing customer to City of Fayetteville. (Collected by towing firm on each rotation call): $25