911 Communication's Survey

911 Communications/Dispatcher Call Survey

 

Our goal is to provide excellent customer service to the citizens of Fayetteville. Your feedback can assist us in achieving this goal. Please take a moment to evaluate the service you received, specific to the 911 communications call only.

1

Date of the call:

Date of the call:

2

Approximate time of the call:

Approximate time of the call:

3

Your Name:

Your Name:

4

Your phone number:

Your phone number:ext.

5

Your email address:

Your email address:

6

What number did you call for service (911, 433-1885, etc.)

What number did you call for service (911, 433-1885, etc.)ext.

7

7. Did you feel like the phone was answered in a timely manner?

7. Did you feel like the phone was answered in a timely manner?(Select an Answer) Yes No

8

8. What service did you request?

8. What service did you request?(Select an Answer) Fire Police Medical

9

9. Was the Telecommunicator courteous and helpful?

9. Was the Telecommunicator courteous and helpful?(Select an Answer) Yes No

10

10. If you had an emergency call, how would you rate the Telecommunicators ability to remain calm and handle the emergency?

10. If you had an emergency call, how would you rate the Telecommunicators ability to remain calm and handle the emergency?(Select an Answer) Excellent Good Fair Poor

11

11. Were the instructions you received clear and understandable?

11. Were the instructions you received clear and understandable?(Select an Answer) Yes No

12

12. Please leave any additional comments concerning the service you received

12. Please leave any additional comments concerning the service you received

Let us know how we are doing by completing this survey. Please do not forget to hit the submit button.

1. To receive a copy of your submission, please fill out your email address below and submit.
2. Email Address

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