Accessibility

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All FAST policies and procedures can be provided in accessible formats by calling (910) 433-1747.

All of FAST fixed route buses are accessible and meet the Americans with Disabilities Act (ADA) requirements.

Passengers who have challenges riding the FAST fixed route bus system, may be eligible through the Americans with Disabilities Act (ADA) to benefit from FASTTRAC! services. This origin to destination service is focused on safety, reliability, and service. Please call (910) 433-1232 (1ADA) for more information.

To made an ADA-related complaint, please fill out the ADA Complaint Form.

Reasonable Modification Policy

FAST is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers. To ensure equality and fairness, FAST is committed to making reasonable modifications to its policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities. Requests for modifications can be made by submitting the “Reasonable Modification Request” form.

Click here for the Reasonable Modification Request form.

Relay North Carolina (TTY)

Relay North Carolina is a, free, statewide service that connects standard (voice) telephone users with people who are deaf, hard-of-hearing, or deaf-blind using TTYs. This service allows FAST customers to access telephone services during normal operating hours. Relay NC allows hearing callers to communicate with text-telephone (TTY) users and vice versa through specially trained operators. A person who is deaf or hard of hearing can use a TTY to type their message, which is read aloud to the other caller by a relay operator. The operator types the spoken message of the hearing caller to the TTY user. The average typing speed is 15 words per minute.

TTY relay is not compatible with PBX system, VOIP phones or digital landlines; a dedicated landline must be used. While local calls are made at no charge, long distance calls are now available at no charge effective July 1, 2017.

Contact Number: 711 or 800-735-2962

Service Animals

FAST understands that help comes in many forms. That’s why all service animals (i.e. guide dogs, signal dogs or other trained service animals) are allowed to come aboard transit vehicles and in transit facilities to assist their owners with disabilities. All other animals, including household pets, companion and/or support animals are not allowed.

Tasks performed by service animals may include:

Guiding individuals with impaired vision or hearing
Pulling wheelchairs, fetching dropped items
Assisting an individual during a seizure
Providing protection, balance, stability and navigation

While friendly service animals may make everyone smile they still have to follow some basic rules;

Must be under verbal and/or physical control of its handler at all times
Must sit or lie at the owner’s feet or held in owner’s lap
Seats are for FAST customers (humans only)

Apart from not following the rules listed above a few other things might get your service animal barred from FAST facilities, buses and/or passenger vans;

The animal’s hygiene or behavior poses a direct threat to the health and safety of other passengers and employees
The service animal causes damage to FAST vehicles or facilities
The animal barks, growls, lunges at other passengers or service animals, jumps on seats, or acts in other ways that may be threatening

In keeping with the requirements of the Americans with Disabilities Act (ADA), employees of FAST, its contractors and subcontractors may ask the following questions to verify that an animal traveling with a FAST passenger is a service animal:

“Is your animal a service animal?”
“What task is your service animal trained to perform?”

For more information regarding service animals, contact FAST’s Administrative Office at 910.433.1747.

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