Language Assistance Plan

 The Fayetteville Area System of Transit (FAST) Limited English Proficiency (LEP) Plan is designed to assist staff by providing guidance on translation, interpretation and outreach services for LEP persons seeking access to FAST programs, consistent with Title VI of the Civil Rights Act of 1964, 49 CFR § 21, and Executive Order 13166.

All employees ensure the public is treated with dignity and respect, identify the language needs for FAST customers, and utilize available bilingual resources to assist customers, when needed.

Policy Statement

FAST, under Title VI of the Civil Rights Act of 1964 and related statutes (42 U.S.C. §2000d et seq.), will ensure that no person on the grounds of race, color, national origin, sex, disability, and age, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity it administers. The agency is committed to taking steps to provide timely and meaningful access for LEP persons coming into contact with FAST’s programs, activities, information, services, or benefits. FAST will provide free language assistance to LEP persons and inform members of the public that language assistance services are available free of charge to LEP persons.

Mission

To enhance awareness of the need and methods to ensure that LEP persons have meaningful access to federally assisted programs and to ensure implementation of language access requirements under Title VI of the Civil Rights Act, its implementing regulations found at 49 CFR § 21, and Executive Order 13166 (65 Fed. Reg. 50121) in a consistent and effective manner across program areas. 

Limited English Proficiency

LEP persons are individuals who do not speak English as their primary language and have a limited ability to read, write, speak, or understand English, as a result of their national origin. These individuals may be entitled to language assistance in a particular type of service, benefit, or encounter.

Click here for the Language Assistance Plan.