Google Transit TRIP PLANNER
Application Process
Applying for FASTTrac! service requires a two-part process. In order to complete the certification (eligibility) process, Parts A & B are required. Part C – Medical Release of Information & Part D – Eligibility Release of Information are optional.
PART A – Applicant Information (Required):Be sure to print clearly and legibly. Incomplete applications or applications that are not legible will delay the eligibility process. All documents submitted must be the original documents. Copied or faxed documents will not be accepted.
Note: Submitting the application via fax will provide an opportunity to begin the review process. FAST must then receive the original application prior to an official Determination of Eligibility being made. Should we not receive the original documents within seven (7) calendar days, FAST may send the incomplete application back to the applicant via US mail.
PART B – Healthcare Verification (Required): The Healthcare Verification Form must be completed by a licensed clinician that knows your condition(s) best. The registered healthcare professional can be any currently licensed physician, nurse, licensed clinical social worker (LCSW), occupational therapist, etc. of your choosing.
PART C – Medical Release of Information (Optional): In addition to Parts A & B of the application, the applicant has the option of granting FAST permission to contact their registered healthcare professional in the event FAST needs additional information or clarification regarding the documents submitted on the applicant’s behalf. The registered healthcare professional must be the same licensed professional who has signed off on the application in Part B. This form is only valid for ninety (90) days from the date of the signed Medical Release of Information form.
PART D – Eligibility Release of Information (Optional): There are often times eligible individuals will request to have their Determination of Eligibility documentation forwarded to another transportation agency. Individuals are required to provide FAST written permission to have their eligibility information forwarded to other agencies. By completing this form in advance, the eligible customer will have the authorization on file for the entire time the applicant is certified during each eligibility period. This form is only valid during the eligibility period.
Once a completed application for FASTTrac! service has been received, FAST will notify the applicant by mail the Determination of Eligibility within twenty-one (21) calendar days. If the Determination of Eligibility exceeds twenty-one (21) calendar days of receipt of a completed application, the applicant may contact FAST staff via telephone at (910) 433-1232 to request use of FASTTrac! until a determination has been made.
Our applications are available in English and large print versions. If you require the application in any other accessible format, please let us know so that we may assist you with your request. You may call (910) 433-1232 (option 4) or email FAST@fayettevillenc.gov to submit your request.
The City of Fayetteville will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in City programs, services, and activities. Aids and/or services may include but are not limited to, qualified sign language interpreters, producing documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing and/or vision impairments.
Please Return Completed From to:
Fayetteville Area System of Transit (FAST)
FASTTrac! Application Review
455 Grove Street
Fayetteville, NC 28301
Decision Process
Upon submission, the completed application may be subjected to approval for either of the following:
1. Unconditional Eligibility (Full)– The customer may use paratransit services under any circumstance.
2. Conditional Eligibility (Limited)– The customer may use paratransit services only under certain circumstance(s).
Upon submission, the completed application may also be denied. If you are determined ineligible or conditionally eligible for FASTTrac! services, the applicant may request an appeal by filing a written Notice of Appeal letter to FAST. The appeal will provide an opportunity for the applicant and/or representative to be heard, to present information and arguments before the Appeals Committee. Applicants submitting written appeals to FAST’s Compliance Manager shall be provided with written notification of the decision and reasons for the decision within thirty (30) days of the hearing.
Appeals Process
If you wish to appeal a FASTTrac! eligibility decision, you must submit a FASTTrac! Eligibility Determination Appeal form within 60 days of the date of the letter notifying you of your ineligibility. The form must be delivered to the following address:
Fayetteville Area System of Transit
Attn: FASTTRAC! Eligibility Appeals Committee
505 Franklin Street
Fayetteville, NC 28301
You have the right to meet with the FASTTrac! Eligibility Appeals Committee in-person. This committee will include a representative of the City of Fayetteville's Human Relations Department, and/or the City of Fayetteville-Cumberland County Human Relations Commission.
A written determination of the appeal, including the reason(s) for the determination, will be mailed to you within 30 days of the receipt of the FASTTrac! Eligibility Determination Appeal form. If a decision is not made within 30 days, you will be determined as "temporarily eligible" until such time as the decision regarding the appeal is made by the FASTTrac! Eligibility Appeals Committee.
Comments and Concerns
Fayetteville Area System of Transit (FAST) strives to provide safe, efficient, reliable, courteous service to everyone in our community. FAST values customer feedback. Comments and/or concerns may be submitted by completing the FAST Complaint form , or by the following methods:
Phone (910) 433-1232 (Option #3)
Email FAST@ci.fay.nc.us
Website www.RideFAST.net/contact-us
Mail FAST Administrative Office
Attn: Comments, Compliments & Concerns
505 Franklin Street
Fayetteville, NC 28301
Complaint forms are available at all FAST locations and on our website. FASTTrac! customers wishing to submit a complaint in person may request an appointment with the Operations Manager by calling (910) 433-1232 and selecting option #3, or by emailing FAST@ci.fay.nc.us . All correspondence relating to FASTTrac! will be documented and forwarded to the Operations Manager on the day it is received. If a response is required, it will take place within 48 business hours.
FORMS