Information Technology

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The Information Technology Department provides technical support for all City Departments within the City of Fayetteville. With more than 20 personnel, the Department provides cost-effective technology, products and services and, in turn, helps to improve other City Department's ability to serve citizens efficiently. In addition, the IT Department fosters the creation of dynamic partnerships among City departments. Some of the ways the IT Department accomplishes these goal is by:

Promoting and facilitating the effective integration of technology into the everyday business of City government through planning, programming, training and consulting
Developing and maintaining the enterprise infrastructure necessary to connect people with information resources
Providing leadership for effective strategic and tactical planning in the use of technology resources

Programs

Policy, Planning, Operations and Administration (PPOA)

The Policy, Planning, Operations & Administration (PPOA) program partners with City departments in technology project planning by utilizing a standard project management methodology across multiple project types, managing project resource allocations, and mitigating risk factors associated with project implementations. This group maintains vendor relations, provides consultation in regards to automation technology, and facilitates procurement of technology resources in accordance with City and state law. Staff coordinates departmental service delivery enterprise-wide and ensures that customer expectations are met or exceeded, helps the department develop and maintain relationships with the City customer base while resolving customer complaints, and develops business plans for service requests. Asset management staff assists in the development and implementation of procedures to track City assets, and to perform quality controls throughout asset management lifecycles. This program serves as the connection to IT for all administration and business operations, including general management oversight, resource management for IT, and facilitation of policy creation and updates.

Geographical Information Systems (GIS)

The Geographical Information System (GIS) program provides GIS services, database administration and services, and enterprise data management and Support. The members of this program provide support for spatial software applications, data design and management, and configuration, access, and administration of enterprise databases. GIS plans, develops, and implements enterprise business solutions incorporating industry capabilities and standards. The objective is to develop scalable and effective technological solutions that evolve and enhance city operations.

Infrastructure Technology Solutions (ITS)

The Infrastructure Technology Solutions (ITS) program serves as the primary point of contact for security and core infrastructure technology services and support. Members of this program plan, design, engineer, implement, and support the interoperability and connectivity of the organization computer infrastructure. Areas supported include server and desktop virtualization; site to site data and voice network connectivity (wired and wireless); telephony services including video and voice conference infrastructure; internet service; e-mail; remote mobility services; public computer labs and wireless services; and other related computer hardware and system support. The ITS team oversees the organization’s electronic security posture to prevent unauthorized access, alteration, or destruction of data resources, and the planning, development, and implementation of tools for data restoration and business continuity at the infrastructure and datacenter level.

Business Enterprise Solutions and Support (BESS)

The Business Enterprise Solutions and Support program (BESS) has four support areas, including Client Services, Enterprise Application Development & Support, Enterprise Resource Planning, and Web Services. The members of this program provide support for client computers, tablets, laptops, peripherals, and other computer-related devices. BESS develops, implements, and support department and enterprise business software solutions. The primary goal of this program is to deliver value to customers through efficient, effective, innovative, and high-quality technology services.

Public Computer and Internet Usage

City of Fayetteville Public Computer and Internet Policy and Procedures

The City of Fayetteville endeavors to meet the needs of the community at all age levels by creating a balanced and representative computer and internet access. Computer and internet access enables the City of Fayetteville to provide information and training as a public service. The internet is however an unregulated medium and there is little control over its users or content. While it offers a wealth of information it also enables access to some material that may be offensive or disturbing to some. The City of Fayetteville has attempted to remove access to offensive material but cannot guarantee content nor accessibility of every website on the Internet. The City of Fayetteville expects users to be sensitive to responsible use of this technology in a public place.

By choosing to use this free service, you agree to abide by the City of Fayetteville Public Computer and Internet Policy. Failure to follow policies and procedures will result in the loss of wireless or computer privileges.

Access Policy

The City of Fayetteville will provide semi-filtered internet access to all people. The City of Fayetteville is not responsible for the content or the quality of information accessed on the internet. Parents, legal guardians or caregivers are responsible for monitoring internet sites and information accessed by their children or charges.
Internet information sources are not always accurate, complete or current. The City of Fayetteville does not take responsibility for the accuracy, timeliness or appropriateness of information accessed on the internet.
Downloading software to computer hard drives on the public access computers is prohibited.
The City of Fayetteville Internet may not be used:
For illegal activity, to access illegal materials, or to access obscene material.
To access materials which violate any United States federal, state, or local law.
To access materials which violate any United States federal, state, or local law.
To access defamatory or discriminatory materials.
To display overt sexual images.
To send fraudulent, harassing or obscene email messages.
For activities that present health or security risks.
For assuming the identity of another person.
To seek information on, obtain copies of, or modify files, data or passwords that belong to others.
To compromise the safety and security of minors when using email, chat rooms or other forms of communication.

Physical Access

Users must have basic computer knowledge such as mouse and keyboard skills. The City of Fayetteville staff may assist patrons with internet use as time permits, but are unable to offer personal instruction. Information on internet use may be offered by the City of Fayetteville from time to time.
Public access computers can be booked in advance or may be used on a first come first served basis. Time limitations may vary per location.

Wireless Access at Some Sites

Free wireless Internet access is available at some sites. The wireless network is compatible with 802.11b or 802.11g standard and uses WPA encryption. However, when using any wireless connection it is possible that information sent to and from your notebook/laptop computer or other wireless device may be captured by a third party with their own wireless devices and software unbeknownst City of Fayetteville staff. The City of Fayetteville assumes no responsibility for the actions of third parties that may attempt to do this.

If you are not sure if your notebook/laptop computer or other device has wireless functionality, please check with the manufacturer or supplier of your equipment. The City of Fayetteville assumes no responsibility for the safety of equipment or for notebook/laptop computer or other wireless device configurations, security, or data files resulting from a wireless internet connection at the City of Fayetteville.

Resource Centers Wireless Connectivity at Some Sites

An encrypted access key must be obtained from City of Fayetteville staff to access the Resource Center(s) wireless network used for training and various classes. An encrypted key is a series of letters and numbers that you must enter when prompted to do so in order to make the initial connection to the City of Fayetteville’s wireless service. Encrypted keys are changed on a regular basis to maintain an adequate level of security.

The City of Fayetteville has tried to make wireless access as available as possible in these locations, but you may encounter some "dead" spots where wireless reception may be limited. No guarantee can be made that you will be able to make a wireless connection. If you have trouble accessing the Internet or staying online please move to a different location within the location. The City of Fayetteville staff is not able to provide technical assistance.

Internet Access

The City of Fayetteville supports access to electronic information, to serve the needs of the community. As this information is subject to change, the City of Fayetteville is not responsible for the content and neither endorses or verifies its accuracy. The internet provides many resources for different age level and reflects various points of view. Patrons should be aware that the information might not be accurate, complete, or age-appropriate content.

Staff

Willie Johnson, Chief Information Officer

Biography

Willie Johnson currently serves as the Chief Information Officer for the City of Fayetteville. Her journey with the City of Fayetteville began in April 2015. Prior to her tenure with the City of Fayetteville, Willie held the position of HR Manager at the Cumberland County Department of Social Services. Preceding this, she amassed an impressive 25-year career at IBM, where she held pivotal roles as an Executive Level Manager, Deskside End User Support Manager and Manager of the Virtual Customer Support Center Support Services.

Throughout her professional journey, Willie has acquired a diverse skill set, including expertise in customer satisfaction, end user support, knowledge management, workforce management, project management, strategic planning, process improvement, human resources, budgeting, and IT operations.

Willie is a proud alumna of North Carolina Central University, where she earned her Bachelor of Science Degree. Her professional certifications include a Six Sigma Green Belt, COBIT 5 IT Governance, and a North Carolina Chief Information Officer Certification from UNC-Chapel Hill School of Government. She is a lifetime member of Delta Sigma Theta Sorority, Inc.

Staff

Derrick Bowens, Infrastructure Technology Solutions Officer
Vacant, Geographic Information System (GIS) Manager
John Wesley, Business Intelligence Manager